At Forever Ritzy, we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our return and exchanges policy below:
Returns:
Time Frame:
- You may return products within 14 days from the date you received your package.
Condition:
- Products must be unused, unopened, and in the same condition as received.
Process:
- To initiate a return, please contact our customer service by clicking contact and filling out the form with your order number and details of the item(s) you wish to return.
Refund:
- Once we receive the returned items and inspect them, we will process your refund. Please allow 5-10 business days for the refund to reflect in your account.
Exchanges:
Eligibility:
- We offer exchanges for products damaged during shipping or if you receive the incorrect item.
Return of Incorrect/Damaged Items:
- If applicable, we may request you to return the incorrect or damaged items. A prepaid shipping label will be provided for your convenience.
Replacement:
- Upon receiving the returned items, we will promptly send you a replacement.
Exceptions:
Sale Items:
- Sale items are non-refundable and non-exchangeable unless damaged during shipping.
Contact Us:
If you have any questions regarding our return and exchanges policy, feel free to reach out to our customer service team by clicking contact here on our site.
Please note that this policy is subject to change, and any updates will be reflected on our website. Thank you for choosing Forever Ritzy!